At Yvette Adventures, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a return and refund process under the following conditions:
1. Return Eligibility
1.1 Returns are accepted only for defective or damaged products.
1.2 Products must be returned in their original, unused condition with all packaging intact.
1.3 Returns will only be accepted within 7 days of receiving the product.
2. Return Process
2.1 To initiate a return, please contact our customer service team within 7 days of receiving your order.
2.2 Provide your order details, including the order number and reason for the return.
2.3 Our customer service team will guide you through the return process and provide the necessary instructions.
3. Refund Policy
3.1 Refunds will be processed only after the returned product has been inspected and confirmed to be defective or damaged.
3.2 If your return is approved, the refund will be processed within 10 business days from the date we receive the returned product.
3.3 The refund will be issued via the same method used for the original order, i.e., in the form of a cash refund upon delivery.
3.4 Please note that shipping charges are non-refundable.
4. Non-Returnable Items
4.1 We do not accept returns for products that are:
- Used or damaged due to customer negligence.
- Purchased after 7 days of delivery.
- Customized or personalized items.
5. Exchange Policy
5.1 At this time, we do not offer direct exchanges. If you would like a different product, we recommend returning the unwanted item for a refund and placing a new order.
6. Contact Us
For any questions or concerns regarding our return and refund policy, please contact us: [email protected]